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General Terms and Conditions of Raven Driving School

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1. Instructors’ Own:

All Driving Instructors teaching under Raven Driving School name are self employed and are responsible for their own students, diary, tests, cancellations, vehicles (including maintenance), insurance, insurance claims, criminal or medical investigations, income, outgoings and organisational purposes. The name Raven Driving School is owned by Neil (Neal) Edwards and can only be used under a signed agreement with him.

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2. Driving Licence:

Students must hold a current, and valid driving licence, provisional, full, or approved international, and produce it on your first driving lesson. Your instructor will ask you, at the start of each lesson to produce your licence.

You will be required to share you’re the following information with your instructor on the phone PRIOR to your first lesson commencing

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  • licence check code (to get this please visit www.gov.uk/view-driving-licence, you will need your Postcode & NI number)

  • A photo of your driving licence showing clearly all characters and photo ID (including the back of the licence)

  • Any illness or health conditions (and a fitness to drive letter from the DVSA / doctor if appropriate)

  • Any additional support that is required (such as language, learning disabilities or reading disabilities)

  • Full address including Postal code (including any house name or number that is in addition)

  • Date of birth

  • Country of origin

  • Requirement of glasses or aids that could hinder your ability to drive safely

  • Contact number

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3. Responsibility:

   

  3.1 It is the responsibility of the ADI instructor to ensure their tuition vehicle is fitted with dual control, has the appropriate insurance, a valid tax and MOT. It is also their responsibility to keep the vehicle maintained to a high standard and keep the vehicle clean and hygienic.

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  3.2 The instructor must ensure that the student is of good health to drive and carry out a “conditions test” if they suspect the student hasn’t disclosed an illness or are under influence of alcohol or substances for their lesson.

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  3.3 It is the responsibility of the student to ensure that they show the instructor their provisional licence at the start of every lesson, that they bring a drink, sensible, flat driving shoes that won’t catch the pedals and can be secured tightly, and they bring any glasses or aids required for driving.

   

  3.4 It is the students responsibility for personal property that is left in the tuition vehicle. However, I will endeavour to return any items found at the earliest opportunity.

   

  3.5 It is also the responsibility of the student to ensure they are of good health for the lesson and to inform the instructor of any illnesses that they have had or have, that could affect their ability to drive safely.

The instruct will then decide based on safety of their students and other road users and if they feel student is fit to drive.

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4. WhatsApp Group:

Every student gets invited to join our community WhatsApp group with your instructor.

These groups contain important information that may be of importance to everyone and thus we encourage you all to be part of the group.

 

5. Tuition Vehicles for Lessons:

The car used is fully insured for the purpose of driver training. Our vehicles are taxed (where applicable) and have a current MOT. All our tuition vehicles are also fitted with dual controls which are checked on a regular basis by the instructor / school.

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6. Using your own car for Lessons:

We DO ALLOW driving lessons to be conducted in the pupil’s own car if requested; however the learner must be of a particular level of driving experience that is comfortable with your instructor. 

The car must be fully insured for use for a driving lesson, your car must be taxed (where applicable) and have a valid MOT.

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  • You must check with your insurance company and provide evidence for insurance.

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7. Use of School Cars for Tuition for Driving Tests:

Pupils who book the Tuition Vehicle for use of the driving test, do so with the understanding that any damage caused during the driving test is the responsibility of the pupil. The Tuition vehicle is only a loan and will no longer be under “instruction”.

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  • To be allowed to “borrow” the Tuition vehicle for your driving test, the pupil is required to do a minimum of 6 hours of training with the instructor (within a maximum of 5 weeks prior to the test), and successfully pass a mock test with the instructor, to achieve approval of your driving skills required for a test.

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8. Dashcam In Tuition Vehicles:

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  • Dashcams are fitted in all tuition vehicles, these will include front, rear, (and interior in some cases).

  • No sound will be recorded within the vehicles without consent from the pupil.

  • The dashcam will be active during the driving test (and lessons) but only the front and rear may be active in a test and used as evidence in a court of law or as evidence for insurance in the event of an incident.

  • All interior sound and image will be disconnected for the driving test for GDPR.

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9. Damage to Tuition Vehicle:

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  • Depending on the situation / incident if any damage caused by to the tuition vehicle during a lesson is caused by the student failing to follow an instructor and an accident occurring then the student will be held liable for the costs and repairs. However, if the student is found to be non-fault and the instructor fails to prevent the situation from occurring then the student will NOT be liable.

  • Any damage caused to the tuition vehicle whilst using the vehicle during a driving test will be responsibility of the student who will have to pay for any damage occurred.

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10. Instructor's Safety:

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  • The instructor can cancel or terminate a lesson at any time if they feel threatened or feels there is a high risk of safety concerns in any way related to personal safety or safety on the roads.

  • The lesson time will still have to be paid for in full If the lesson has been cancelled for this reason.

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11. Fitness to Drive:

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  • You must be fit to drive, always, with regards to legal and medical requirements.

  • If you require spectacles/contact lenses to drive, you must bring them with you to every lesson and always use them.

  • If you do not bring them and the lesson cannot commence you will not be entitled to any refunds due.

  • If at any time your instructor suspects the influence of drugs or alcohol (prescribed or otherwise) that could affect your driving ability or deem unsafe, then the lesson may be cancelled, and no refund would be issued back to you.

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12. Road Safety:

Your instructor reserves the right to withdraw their vehicle for a driving test without notice should the pupil in the instructor’s opinion not to be up to test standard or book the test without the instructor’s prior knowledge or agreement.

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13. Total Drive Booking System:

​Every student will be given access to our Total Drive System which allows them to see past and upcoming lessons that are booked, look for “gaps” within the near future and book them, and provide the students with an insight into their training and abilities. Please speak to your instructor should there be any issues with this.     

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14. Payments and Bookings:

Once a booking has been made, you must ensure that you make payment to your instructor 2 DAYS PRIOR (before your lesson). Any bookings made but not paid for by this time period may be cancelled automatically (by discretion of the instructor), and you may still be charged.

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This is a practice used throughout the industry to ensure that our instructors are constantly booked and do not have any loss of earnings during this time.​

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​If there is an available slot that same week, and no one has taken it, then it will be offered to a new student on the waiting list to keep up with demand.

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15. Pupil Cancellation:

Unless a minimum of 48 hours’ notice is given lessons must be paid for as the lesson slot could have been available for another pupil.

Should the student be genuinely ill, then it is at the discretion of the instructor as to whether they charge.

The general rule of thumb for Raven Driving School is as follows:

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  • ​1st cancellation due to illness or bereavement £ NO CHARGE

  • 2nd cancellation due to illness or bereavement £ HALF

  • 3rd cancellation due to illness or bereavement £ TWO THIRDS

  • 4th cancellation due to illness or bereavement £ FULL RATE

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If the pupil does not show for the lesson, the instructor will only wait for 20 minutes before leaving. The lesson will then be presumed cancelled, and the pupil must pay for the lesson time allocated or in the case of a block booking, the time will be deducted from the number of hours left in the block.

The instructor will inform via text or phone call that he/she has waited for the 20 minutes and is now leaving the arranged pick up point.

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16. Instructor Cancellation:

If your instructor cancels any or all of your lessons any refunds are the sole responsibility of your instructor and may tale up to 7 working days.

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17. Personal Property:

It is your responsibility for personal property that is left in the tuition vehicle. However, we will endeavour to return any items found at the earliest opportunity.

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18. Block Bookings & Fees:

Block bookings are set by each instructor (if they choose to do so) and may change throughout the year based on promotional offers and special occasions. The rates may also increase to meet up with the cost of living, this is set and determined by the individual instructor based on their areas.

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